“Fantastic day on Etna”
... very knowledgable and passionate about Etna and has many years experience on the mountain. Raffles1_12-July15
“FUN WITH TRUSTED GUIDE”
We certainly recommend Davide as considerate and conscientious. We look forward to having the education, pleasure and value of his guidance for our next Sicilian discoveries. ElaineandJoe-USA-Apr16
“Davide is a terrific guide”
On our trip with Davide to Etna it was remarkable what a calm and authoritative guide he was. TripAdvisor-Germany-May16
“Discovery of mount Etna, an unforgettable experience!”
I would recommend a tour with Davide for everyone who's looking for a unforgettable day on one of the most fascinating spots in Italy! KaroH-June16
“Etna Tour - amazing experience”
It was one of the most memorable holiday experiences that we have had - Etna is remarkable and Davide really brings it to life. jabjpatfield-May16
“Private guided hike up Mt. Etna -outstanding!”
Everything was customized for us. We were picked up from our hotel, stopped to pick up lunch to order, and headed up the mountain to the starting point... cynthiainidaho-May16
“Etna with a difference”
...it was a surreal adventure walking through the lava ash and looking at the craters. TamaraMalta-Sep15
“Fantastic day climbing up Mount Etna”
We climbed Etna with Davide in the second half of June. We are highly impressed by how knowledgeable he is, and how passionate he is about the mountain. Tatiana952-Aug15
“Perfect tour, perfect tour guide, perfect driver”
There is a difference in a tour guide who are "just doing their job" and those who do it because of they love what they do. Davide is the latter. You won't regret booking a tour with Davide. BanagirlG-Oct14
"Etna 360 Tour"
We booked a tour of Mt. Etna with Davide based on reviews and we were very very impressed. MatthewP-July15
TERMS AND CONDITIONS

Terms and conditions
(Please read carefully as they set out our respective rights and obligations. Once you begin your tour,
by default you accept these terms and conditions.)
Once ‘ESPLORA360’ Travel Agency confirms your booking, a contract is made between
‘ESPLORA360‘ Travel Agency and you upon the terms and conditions set out below. ‘ESPLORA360‘
Travel Agency hereinafter referred to as ‘we’, will only confirm your booking once we have received
full payment or deposit for your tour.
1. Booking
Once full payment or deposit is made you will be allocated a place/places on the particular sightseeing
tours and a confirmation emailed to you. This is your confirmation of booking. This should be printed
and saved for own reference.
Once you begin you tour, you accept and abide by these terms and conditions.
We accept no responsibility for incorrect email or inability to deliver email. If your confirmation does
not arrive on time or at all, then you must ask us to resend the email confirmation of the tours you have
paid for.
All internet bookings will be confirmed by email.
We reserve the right to sell any places reserved without full payment or a deposit.
It is the responsibility of the passenger to check the accuracy of dates booked upon receipt of their
travel documents.
Any internet bookings made after 9:30pm for the following morning can not be guarenteed by
ESPLORA360 Travel Agency.
2. Insurance
We take no responsibility for any injuries or loss to you incurred whilst you are taking part in any
optional activities that are outside our all inclusive package. We strongly recommend that you take out
comprehensive insurance cover for cancellation, medical expenses, personal accident, personal
baggage, money and public liability before you travel. You may not be accepted as an ‘ESPLORA360
Travel Agency‘ passenger unless you have arranged satisfactory insurance. We accept no responsibility
for the theft, loss or damage to personal belongings from at any time during the duration of your tour.
3. Cancellation
You are entitled to a full refund only if you give us a minimum 24 hour notice of your intention to
cancel.
If you cancel your day tour within 24 hours you can choose to change your tour departure to another
date (subject to availability).
If you are travelling on our day tours and have booked via our websites; www.esplora360.com;
www.continentesicilia.it; www.mountetnatours.com; all terms and conditions are the same and if you
are late for the departure at the fixed time or are a no show, you will get fully charged for the tour that
you have booked as we have reserved a seat or seats for you.
4. Changes by us
We reserve the right to change our typical itineraries at any time and at our discretion. As professionals
we will endeavour to avoid this and if this is necessary, we will substitute alternative arrangements of
comparable monetary value if possible.
We reserve the right to alter our itinerary in the event of happenings outside the control of
ESPLORA360 Travel Agency. This includes out/leaks of ‘foot and mouth’ or other contagious
diseases, revolution, national or local strikes and/or protests, social disorder, political unrest.
We are constantly striving to make our tours even more brilliant than they are perceived by many to be,
therefore should attractions open or become open to us, that we feel will enhance your experience of
our beloved motherland then we reserve the right to include these in your best interests.
We reserve the right to decrease the price of our tours at any time.
We reserve the right to launch amended/brochures in the public domain at any time.
5. Travelling
You must obey the laws of the Republic of Italy and the European Union, whilst travelling on our
routes. We would ask you to show respect to the many diverse customs that exist in Italy and also
foreign exchange restrictions. If you do not do so, you may be asked to surrender your ticket, which
may be cancelled without any refund. It is our representative who will decide to cancel your pass or not
and their decision will be final.
Your appointed ESPLORA360 Travel Agency may need to make a decision in the interests of safety. It
is a condition of bookings that you comply with the authority and decisions of the appointed
representative of ESPLORA360 Travel Agency. If you do not comply with the said representative and
are not compatible with the general enjoyment and well being of members of the tour, we reserve the
right to refuse to allow you to continue the tour. In such a case we will not be liable for any refund,
compensation or any additional costs incurred by you. We cannot accept liability for the behaviour of
others on your tour nor if any facilities are curtailed as a result of their actions.
It is your responsibility to meet your tour at arranged points. Because of the nature of the service,
ESPLORA360 will not be liable if any service leaves or arrives later than its specified time, even if as a
result you miss a connecting service. ESPLORA360 will endeavour to ensure that departure and arrival
times are met.
6. Your obligations and responsibilities
You must inform us in writing of any medical condition that’s requires attention or medication before
your tour commences.
It is your responsibility to have all necessary visas, passports, permits and certificates required for your
selected itinerary as well as any necessary vaccinations and to comply with all applicable laws.
During your tour your tour guide may take photographs and films of you (as part of a group) while you
are a passenger and these may be used in our Group/brochures and/or advertising and publicity material
without obtaining any further consent or payment in respect of such photographs and/or films.
When you book with us, you accept responsibility for any damage or loss caused by you. Full payment
for any such damage or loss must be paid at the time direct to the accommodation owner or manager or
other supplier. If you fail to do so, you will be responsible for meeting any claims (including legal
costs) subsequently made against us as a result of your actions.
You are obliged to respect the right of residents living close to any stops made while on tour.
7. Complaints
In the highly unlikely event that you may wish to make a formal complaint against ESPLORA360
Travel Agency. Please inform the ESPLORA360 Travel Agency representative at the time. If the
matter cannot be resolved immediately or during your trip after the representative’s best endeavours to
do so, your complaint should be made in writing to ESPLORA360 Travel Agency as soon as is
reasonably possible after the tour, but within 30 days thereof so that your complaint can be
investigated. ESPLORA360 Travel Agency will not consider any claims after the 30-day period. You
will be assured of respect and courtesy whilst your complaint is being dealt with.
8. Weather Conditions
Under no circumstances can we be held responsible for weather conditions. No ticket can be cancelled
or amended by you at any time on the basis of weather conditions. We accept no responsibility for
weather conditions that may affect the delivery and implementation of our itinerary.
9. No Smoking Policy
We do not permit smoking on any of our vehicles.
10. General
The booking conditions detailed herein contain the entire contract between you and ESPLORA360. No
representation, term, warranty or condition can be expressed or implied by reference to any other
writing, advertisement or conversation. This contract may only be varied in writing by a duly
authorised officer of ESPLORA360 Travel Agency.
This contract and all matters arising out of it are governed by Italian law. We both agree that any
dispute, claim or other matter which arises out of or in connection with this contract or your holiday
will be dealt with by the Courts of the Republic of Italy only. Changes to these Booking Conditions
will only be valid if agreed by ESPLORA360 Travel Agency in writing.
Every effort is made to ensure the accuracy of our brochures and other printed material at time of going
to print, however ESPLORA360 Travel Agency cannot be held responsible for printing and
typographical errors, or changes in the itinerary arising from unforeseen circumstances after the the
meterial has gone to print.
Mount Etna Tours are operated by:
ESPLORA360 Travel Agency
Piazza Andromaco 12 - 98039 Taormina (ME) - Italy
Tel: +393454523330
www.esplora360.com
info@esplora360.com



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